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It sounds like a tricky CCS issue. You might start by checking the onboard charger’s firmware with ForScan, as outdated firmware can...
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Haha, how long has it been since you got your ride?
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I’m currently outside the US and wasn’t aware that the 3G shutdown affected My Ford Mobile there.
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I am sharing this tip...I hope it helps someone. I had trouble connecting to My Ford Mobile for a week and couldn’t reach tech support...
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