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A couple of days ago, FordPass had a vehicle alert appear for my FFE saying that an oil change is required. After having a bit of a laugh, I thought I could go into it in the app and dismiss or delete it. No such option! In the Alert Details, the "What is Happening" says, "You have exhausted...

It only took us five winters to finally figure out that the touch sensor on the doors stops working in extreme cold. I haven't nailed down the point, but we recently had some weather that stayed below -10C (14F) for a few days and it just wouldn't work and had to use the key fob. It generally...

Perhaps they are rolling it out selectively, but I would expect that they should know by now that it is either working or not. I sent a message to Ford Canada Customer Service about this (and an issue about the navigation maps) on December 1 and their response on December 5 about this was...

What do you mean by having to reset your value charge times? We're they cleared by the update? Mine are still there, so I'm guessing I haven't received the update yet. I had contacted Ford about this back in the spring, and they promised a software update by the summer, but still nothing. I...

I've just notice this happening this past week. Quite annoying!

This is true, but the trouble is, there are those driving around with mis-aligned low beams that are effectively acting as high beams - some may be just too oblivious (despite having every reflective surface for a quarter mile ahead of them lighting up like a Christmas tree) and some may be...

This is nearly finally over. :) The latest dealership I took it to on Wednesday (Sep 7) ordered one new bulb, and installed it this morning. I had them replace the left one as it was beginning to glow pink after warming up. They only ordered one so I wouldn't have to pay for two and then find...

I would be interested in hearing more on this, as it has occasionally happened to me as well. Though it's been several months since this has occurred. Fortunately, this has only happened a couple of times when I was depending on the navigation system to provide me with a "surplus" range to...

I'll give that a try next. After doing some checks the other day, I found that both lights will turn on, though the one on the left occasionally needs a second try (shutting off and turning on again) when cold. They stay on for only a short period. The left will go out after about 1.5 to 1.75...

No - the maintenance and protection plan only covers bulbs (non-LED), which the should have at least replaced since they are covered. I bought a six-year bumper-to-bumper warranty that would have covered the ballasts and, if needed, the BodyCM. Trouble is, it expired at 100,000 km. My bad for...

I have had this problem as well that started with the 4G modem upgrade, and posted it under the topic "Charge Time Estimate Garbage Since Upgrading Modem". Ford said there was to be a software fix by the summer, but summer has gone and no fix occurred.

Unfortunately, all is not solved. Though the headlights usually cone on, I've noticed that sometimes the left one does not initially. Switching them off and on again works. Even so, I find that once on, they will go out after awhile, sometimes one or both. When I took it into the dealership...

The dealership that diagnosed the "probably the ballast but maybe the BodyCM" problem was to order in two new ballasts for early last week. When they didn't call me to tell me they were in, I called last Thursday (Aug 25) and was told they should be in on Friday or Monday. With no call by end of...

I noticed this as well, and it is very annoying particularly because it is a bit of a time-consuming process to delete the messages in FordPass. It would be really nice if one could check/highlight a number of messages and do a single delete for the bunch. I understand that usually 80% is a...

50 mile range on a 2017 - man that's bad. What sort of mileage do you have on the vehicle? Hopefully, your problem is a software issue, where it is saying that is the range you have when it is really more. I had noticed that each year, my 2017 FFE was losing about 3-4% of its maximum range...

I believe the ballast is a part of the headlamp assembly, so the wiring diagram probably shows the whole assembly as a "black box" in a sense. I believe it is the item on the bottom of the assembly with a metal cover (and a warning about 1kV voltage levels!). I find it difficult to believe that...

Had a dealer look into this, as the bulbs are covered under the maintenance and protection package. At this point, they believe that it appears to be a problem with the ballasts, but there is a small possibility that there could also be a problem with the Body Control Module (BCM). Seems there...

Thanks for the information. I have a maintenance/protection plan that is still in effect that covers bulbs, so if that's the problem, it won't cost me. I'm concerned it might be something else because my extended warranty that might have covered some other issues is done due to distance (why I...

The other day when pulling into the garage with the headlights on, I discovered that the right one was out as the light hitting the rear wall was not even. We usually leave the headlights in automatic mode, so I played around with the switch to turn them off and on a couple of times. It seemed...

My 2017 FFE, received November 2017, now has 113,190 km (70,333 mi) on it, 13,593 km (8446 mi) from regen. Available range has been dropping about 2-3% per year, though after a recent reboot of the system for another reason, the guess-o-meter seems close to being back to original full-charge...