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Thanks for the confirmation that I am not alone with this issue. Before ordering (and paying for) the new modem, I asked about the continued use of it. I seem to recall that there was no subscription fee for the first five, if not six, years, and wanted to know what would be the cost going...

It may be a co-incidence, but ever since upgrading the 3G modem to a 4G modem, the estimated time for charging has been garbage, and I cannot use Value Charge. The modem was replaced back in the first week of March 2020. Prior to that, when the car was in Charge Now mode, when it was shut off...