How I resolved my Ford Mobile connectivity

[CarBoss12]

I am sharing this tip...I hope it helps someone. I had trouble connecting to My Ford Mobile for a week and couldn’t reach tech support by phone. Customer service later got back to me via email advising a master reset on the car.. In case you face such you can just go to Settings > System > Master Reset and follow the prompts. Remember to remove the navigation SD card and use a modern browser like Chrome or Firefox to re-enter your car info. After doing this, I reconnected instantly without losing any travel data.

 

[Anti_Climax]

Guessing you're outside the US? They killed My Ford Mobile in the US when 3G shut down.

 

[CarBoss12]

I’m currently outside the US and wasn’t aware that the 3G shutdown affected My Ford Mobile there.

 

[Anti_Climax]

Not suggesting it impacted it elsewhere, just noting that Ford is actively reducing the user base on it.

The travel data is stored online so resets in the car end leave it alone, thankfully. And you dodged a bullet on tech support, they're terrible.