Yeah that function is totally broken. Nothing you can do about it.
The community stuff makes no sense. Achievements are meaningless. Sometimes the odometer reading is wrong. There are a lot of bugs in that website. Ford has chosen to do nothing about it.
Stupid things happen in the app also. Brake scores and driving scores are rarely correct. Sometimes it can't find the car, or places it in the wrong place. Sometimes updates happen in seconds other times it takes forever and doesn't update.
Neither of these things (the website or the app) are Ford's strength. They do a great job building cars, and a horrible job on everything software.