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Hi there. Please know that you cannot solve this problem on your own. I reported this in July the week that I picked the car up. No master reset or programming will change anything. Not even communicating with Ford. My advice is to call the service number and formally report this. Get a case number then email them once a week. Be prepared to get frustrated because when a follow up call comes the poor rep has no idea what they are calling about and asks questions that you have already answered or do not pertain to the problem. Once you get a case number email Ford every week for a status. Finally for me after 4 months engineering might be on to a solution. I was told others are having this problem and it is being researched. I will post a photo of the error once I have a chance.