Okay, early on today I got word from the service department. They said that normally when they work with Ford engineers on an issue it is just one person they are dealing with. They are now working this issue with a whole team. They wanted to keep me in the loop, and let me know that they ran another battery of tests and have submitted it up to the team for review.
Later on I got a call from my salesman. The bottom line was that a Ford engineer was coming out to look at the car tomorrow.
Regarding the HomeLink, I don't agree with it, but I now understand the dealer's stance. Ford won't come out and say that adding the HomeLink visor is an approved accessory/add-on. My salesman showed me the correspondence from Ford that basically said, yes that is the right part, and yes it will connect nicely, but they were very intentional about not saying it was an approved accessory or add-on. With that being the case, installing the HomeLink visor could void the warranty for some electrical components on the car if Ford hasn't blessed it. The dealership is not willing to perform the work if it means potentially voiding the warranty of a customer's car. Like I said, I don't like it, but I can see why the dealer won't do it at this point.
While the engineer is in, they are going to see what he says on this subject. I imagine this guy probably won't have the authority to make that call. If Ford is watching this thread, please weigh in! It would be such a simple thing to approve, especially since it was just there in the 2012!
Tahlpaul
