A Ford representative will be with you shortly.
Melissa says:
Hello Brian. My name is Melissa how can I help you?
Brian says:
I bought a spare intelligent access key for my car. The instructions here: https://owner.ford.com/how-tos/vehicle-features/locks-and-security/how-to-program-your-intelligent-access-key.html do not work. How do I program my key?
Melissa says:
I'm happy to check my resources to see if I can find information for programming your spare intelligent access key. Just a moment, please.
Brian says:
FYI the instructions given at the link above for a 2014 Focus Electric say to use either drivers side or passenger door "Lock" and "Unlock" buttons in the process. This car has no door "Lock" or door "unlock" buttons. It only has a button on the center console/dash that acts as both lock and unlock buttons.
Melissa says:
I appreciate your patience, Brian. I was not able to find any information for programming a spare intelligent access key for your vehicle. According to your Owner's Manual, you have to see your authorized dealer to program this. Did you purchase the spare from a Ford dealership? If so, they should have programmed it for you.
Brian says:
NO I DID NOT PURCHASE IT FROM A STEALERSHIP. I PURCHASED IT USED ONLINE. I ONLY PURCHASED IT BECAUSE FORDS WEBSITE SAID I COULD DO IT MYSELF. NOW YOU'RE TELLING ME I CAN'T!! IF THE STEALERSHIP CHARGES ME TO PROGRAM IT I WILL BE EVEN MORE PISSED AT FORD THAN I AM NOW AND BELIEVE ME I WILL REMEMBER THIS EXPERIENCE THE NEXT TIME I PURCHASE A VEHICLE!!!
Brian says:
PLEASE HAVE SOMEONE REMOVE THE FALSE INFO FROM YOUR WEBSITE SO SOMEONE ELSE DOESN'T HAVE THIS SAME PROBLEM TOO!
Melissa says:
I can certainly understand your frustration. In order to program additional intelligent access keys, you must already have two programmed keys for your vehicle. Do you have two programmed intelligent access keys?
Brian says:
YES! I saw the instructions that said I needed two. Since the car came with only two I figured I'd buy a cheap spare in case I lost one so I could still program a replacement. Apparently I cannot even do that and I've wasted good money and time thaks to bullshit information on Ford's website.
Melissa says:
If you did not purchase the key from a Ford dealership or from the Ford Accessories website, there is no guarantee that it is truly a Ford product and would work with your vehicle. That may be the issue.
Brian says:
LOL Please! I am not that stupid. the car doesn't have separate "lock" and "unlock" buttons so it would be impossible to followin the instructions ford provides for programming the key. I am only sorry I didn't read the instructions more closely before wasting money on a fob.
Melissa says:
I understand where you're coming from, Brian. I can document feedback about the instructions. I am not sure why the configurations on the vehicle in the link are different from yours. I can only recommend that you go to a Ford dealer to have your spare key programmed.
Brian says:
The fob I purchased was a spare from another Focus with Intelligent access key. All 3 ID numbers on the fob are identical to the ones on mine so I am certain it would work if only there were a way for me to program it. Next time I take my car in for the door recall I will see if they will program it. If they want to charge me for the "service" Ford has lost me forever as a customer. Why does a key have to be so F'ing expensive. Please do send it up the chain so you don't have to deal with an
Brian says:
another pissed off customer