SSN after recall, and a service at the dealership

bb85025 · Mar 12, 2014

I keep on getting SSN every few days (twice this morning), and always at low speeds. Car was at the dealership for 2 days two weeks ago, and still had the same issue a day after I got it.
The service guy said that the only thing that Ford advised them to do is tighten the connectors.
Anyone with the same experience?
BTW thanks to this forum, I stop the car, stop the "ignition" open the door, close the door, wait a few seconds and I am good to go.

BB

WattsUp · Mar 12, 2014

What model year is your FFE? And, more precisely, do you know the date it was manufactured? This will give us an idea what firmware your FFE is likely to have had when driven "off the lot".

The reason we want to know about the firmware is that there was a recall (to install new firmware) last year. This update basically fixed all the SSN issues (although there is always the outside possibility that your SSNs are being caused by something else).

So, the most important initial question here is... has your FFE had the recall applied?

dmspen · Mar 14, 2014

There were posts from some saying they received SSns due to low 12v battery voltage. Could be your 12v battery is going.
A long shot perhaps, but you never know.

EVA · Mar 15, 2014

Actually I'd add to WattsUp's comment - did they also apply the 12V service bulletin reprograming, along with the SSN recall?

bb85025 · Mar 15, 2014

it is a 2013 FFE, reprograming was done a few months back, still getting SSN message every few days. I am sure that it was re-programmed.
BB

WattsUp · Mar 17, 2014

bb85025 said:
it is a 2013 FFE, reprograming was done a few months back, still getting SSN message every few days. I am sure that it was re-programmed.
BB

It's possible that they re-programming wasn't performed properly. Even if it was, at the very least, I would think that Ford corporate would be interested in debugging your car, not just say "tighten the connections".

Insist on having your dealership escalate your case. Your car should not be issuing any SSN messages.